The people behind Bokkas

Founder & AI Strategist

Built Bokkas from the ground up as a Sydney-based AI consultancy serving businesses across Australia. Designs and delivers AI automation systems, strategic roadmaps, and custom AI development for clients across retail, healthcare, logistics, finance, and professional services.

Representative projects include: deploying AI content engines for e-commerce clients that produce 200+ product listings per week; building AI-powered intake and documentation workflows for healthcare providers; developing custom chatbot and internal assistant tools; and running AI strategy workshops for corporate teams across Sydney and Melbourne.

Innovation Manager

Advises on the intersection of AI and commercial space, covering AI-driven satellite data analysis and autonomous mission planning to the use of large language models in space systems engineering. Works to build frameworks that help the broader Australian space sector adopt and benefit from AI-native tooling, rather than being left behind by it.

Brings a policy-aware perspective: understanding where Australia sits in the global space economy and what AI governance structures will be needed as the sector matures.

Innovation Manager, NSW Division

Contributes to UNAA's work on digital sovereignty, AI ethics, and the responsible adoption of emerging technologies in international development and humanitarian contexts. Advises on how AI tools can be deployed in ways that align with sustainable development goals and protect populations in vulnerable contexts.

This role sharpens Kolin's thinking on the governance dimensions of AI: questions of access, bias, transparency, and control that most commercial AI consultants don't engage with but that responsible AI adoption demands.

Intelligence Analyst: OSINT & Signals

Worked in open-source intelligence (OSINT) and signals analysis, building systems that aggregate, filter, and interpret large volumes of unstructured data to surface actionable intelligence. The experience gave Kolin a foundational understanding of how information processing systems behave under real-world conditions, and where they fail.

Built and maintained internal tooling that automated intelligence aggregation pipelines, an early form of what is now standard automated workflow design. Developed frameworks for adversarial threat detection and digital risk profiling that now inform how Bokkas approaches security for its clients.

Industry Engagement: Electric Vehicles & Energy Transition

Engaged deeply with Australia's electric vehicle and clean energy industries during a pivotal period of transition. Attended and participated in eMobility LIVE, Australia's leading EV and fleet electrification event, exploring how technology is reshaping the energy value chain: from smart charging and grid load forecasting to data-driven fleet management, predictive maintenance, and automated demand response systems.

Developed expertise in how innovation intersects with the energy sector's operational challenges: the complexity of distributed energy resources, the data density of smart grid infrastructure, and the optimisation problems in EV charging logistics that modern systems are uniquely positioned to solve. This background informs Bokkas's work with energy-adjacent clients looking to build advanced tooling into their operational and commercial systems.

MBA: Innovation & Corporate Finance

Completed an MBA at UTS with a focus on Innovation Management and Corporate Finance, developing the commercial and strategic frameworks that underpin Bokkas's client work. The programme bridged emerging technology strategy with financial modelling and corporate decision-making, providing a rigorous foundation for advising businesses on technology investment and transformation.

Postgraduate Education: Aerospace & Maritime Systems Engineering

Pursued advanced engineering education in aerospace and maritime systems, extending structural analysis and systems design principles into complex, high-consequence operating environments. This grounding in systems engineering, fault tolerance, and multi-domain integration directly informs how Bokkas approaches the design of reliable, production-grade technology systems for clients.

Structural Engineering: Infrastructure & Built Environment

Worked in civil and structural engineering, contributing to infrastructure design, structural analysis, and project delivery across built environment contexts. This foundation in first-principles engineering, load analysis, and systems thinking shapes a core aspect of Kolin's approach: understanding how complex systems behave under stress, and what happens when they don't.

Undergraduate Degree: Structural Civil Engineering

Completed a Bachelor of Civil Engineering with a specialisation in structural engineering, studying structural mechanics, materials science, geotechnical fundamentals, and engineering project management. The discipline of applying mathematical rigour to real-world constraint problems, developed across four years of engineering study, remains a defining characteristic of Kolin's analytical approach.

Operations Partner: Lean & AI Integration

Leads Bokkas's operational transformation practice, bringing 17 years of lean methodology to AI-enabled workflow design. Works directly with clients to diagnose process waste, map current-state operations, and design AI interventions that eliminate bottlenecks rather than working around them.

Charlotte is the reason Bokkas's AI implementations deliver lasting results rather than expensive proof-of-concepts that gather dust. She builds the human capability and change management scaffolding that makes AI adoption irreversible.

Electronics Manufacturing: 56% Lead Time Reduction

Deployed a 12-week rapid improvement programme at an electronics manufacturer experiencing chronic delivery delays. Using value stream mapping, DMAIC, and targeted Kaizen events, Charlotte redesigned the production scheduling system, eliminated three major handoff failures, and restructured WIP management, cutting lead time by 56% and achieving a 70% output increase in the final four weeks of the engagement.

Now applies advanced production planning and predictive scheduling tools to similar engagements, enabling manufacturers to sustain improvements with data rather than manual oversight.

OEE Transformation: 58% to 77% in Production

Embedded within a pharmaceutical production facility to address equipment effectiveness and quality failures that were costing the operation millions in downtime and rework. Implemented Total Productive Maintenance (TPM) methodology, restructured the shift handover process, and built a real-time OEE monitoring system that gave supervisors visibility they had never had before.

The OEE improvement from 58% to 77%, a 19 percentage point lift, was achieved within a single production cycle. Charlotte now builds advanced TPM monitoring layers on top of this same methodology, enabling facilities to detect equipment degradation before it becomes downtime.

900-Person Safety Culture Transformation

Led a full-scale safety culture transformation programme across a 900-person energy and mining operation. This was not a compliance project. It was a behavioural and systems redesign that required changing how frontline workers reported hazards, how supervisors responded to near-misses, and how safety data flowed from the floor to executive decision-making.

Charlotte now integrates advanced innovation tools into safety management systems: anomaly detection in operational data, automated near-miss reporting workflows, and data-driven hazard pattern analysis that surfaces systemic risk before incidents occur. The same diagnostic rigour she applied to changing 900 people's behaviour now powers monitoring systems that operate at scale.

Operational Excellence: Defence Supply Chain & Maintenance

Delivered operational excellence programmes within defence manufacturing environments, some of the most demanding operational contexts in terms of quality requirements, audit obligations, and the cost of failure. Focussed on supply chain optimisation, maintenance planning, and production system redesign under strict regulatory constraints.

Built maintenance scheduling systems and inventory optimisation frameworks that are now enhanced with advanced predictive analytics, identifying parts failure windows and supply chain disruptions weeks in advance rather than hours before impact.

M&A Operational Due Diligence & $3M+ Cost Savings

Conducted operational due diligence for M&A transactions, assessing the true operational health of acquisition targets, identifying hidden cost structures, and quantifying the improvement potential that acquirers were paying for. Identified over $3M in cost savings across multiple engagements through process analysis, capacity modelling, and waste quantification.

This work developed Charlotte's ability to rapidly understand a business's operational state from the outside, a capability that translates directly to digital readiness assessments, where the goal is the same: see the system clearly, find the leverage, move fast.

Co-Founder: Sustainable Fashion

Co-founded PaletTheory, a sustainable fashion startup built on ethical sourcing and circular supply chain principles. Applied lean supply chain methodology to the challenge of making fashion production genuinely sustainable, not just in marketing language, but in material flows, supplier accountability, and end-of-life design.

Running a startup has added a commercial and entrepreneurial dimension to Charlotte's consulting work: she understands the constraints of early-stage businesses, the cost of complexity, and the importance of building systems that can scale with a business rather than requiring a replacement when it does.